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A top union has warned Australians their tax time phone calls to tax office employees are being directed to lower-paid workers at outsourced call centres.
The Australian Taxation Office is set to face landmark “same job, same pay” hearings in the coming month, with a call centre worker saying his outsource colleagues were paid up to 40% less than their public service counterparts.
These outsourced call centre workers are doing the same job as their ATO counterparts, but with worse pay and conditions. . …
Right now, millions of Australians are doing their taxes. They need to know they are talking to fully trained and trusted public sector employees – not outsourced workers being underpaid by profit-driven firms.
Fear to have your own view, and loathing if you do.
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Source link : https://www.theguardian.com/australia-news/live/2026/jul/15/australia-news-live-ceo-pay-anthony-albanese-palestine-gaza-ai-artificial-intelligence-datacentres-copyright-royal-commission-antisemitism-labor-ntwnfb
Author : Nick Visser (now)
Publish date : 2026-07-14 21:28:00
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