A viral video shows a Domino’s employee keeping her cool while being confronted by an angry group of customers demanding a refund.
The video, recorded by one of the customers, shows the group upset that the employee refused to issue a refund because the guests did not bring the pizza box back to the store.
The employee offered store credit, which was not well-received by the customers.
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« You could really just refund me, » one of the customers said in the video. « You can really refund me because all the food was dry and nasty. »
« I’m trying to offer you a credit, » the employee said calmly.
« We don’t live over here, » a woman in the group responded. « We live an hour-and-a-half from here. »
« You gotta give back the product for me to give you a refund, » the employee said.
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A customer shot back, « But that’s something you should have said over the phone. »
The Domino’s employee said it was a misunderstanding and reassured the customer that it wasn’t her fault, but noted that bringing back the product is a requirement for refunds.
Still, the customers insisted she was disrespecting them.
« You [were] really rude, » one of them said.
The employee blew a kiss and said, « Have a good night » — which left the customers incredulous.
« Did she just blow a kiss? » one person said off-camera.
The video went viral on X, with an overwhelming majority of commenters sympathizing with the Domino’s employee.
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« Isn’t it common sense to bring the item if you expect a refund? » the poster of the video asked.
« Good Lord! I don’t even like sending food back at the restaurant if they got my order wrong, » another X user wrote. « I can’t imagine asking for a refund for what I already ate! »
A third user said, « Refund policies vary, but generally some proof or return is expected. »
Other users commended the worker for keeping her cool during the heated dispute.
« That’s ludicrous. That employee is better than me, » a commenter wrote.
Another said, « Wow! Give that woman a raise and promote her! Well done, young lady. »
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Fox News Digital reached out to Domino’s for comment.
Source link : https://www.foxnews.com/food-drink/internet-piles-angry-dominos-customers-demanding-refund-eating-entire-meal
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Publish date : 2026-05-26 18:50:00
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